Frequently Asked Questions
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We create beautiful jewelry, including engagement rings and wedding bands. Quality items take 2 to 5 weeks, but faster options are available. Vault items usually take 1 to 2 weeks. Each piece is made carefully to match your vision.
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To check your order status, please contact us. We can update you on the progress of your handcrafted design, whether it's being cast, polished, or set. Our team is committed to keeping you informed at each step for your satisfaction.
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If you need more pictures and video about a particular piece of jewelry listed on our website, we are more than happy to assist you!
Yes, of course! Please contact us, and we would be happy to send you more details, including additional images, specifications, and any other information you might need to make an informed decision. You can reach our customer service team via email at mail@estridsen.com or through our contact form available on the website. Our dedicated team is committed to ensuring you have all the information you need to feel confident in your purchase.
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Ordering a ring can be tricky if you aren’t sure about your ring size. While visiting a jeweler will provide the most precise measurement, there are also convenient methods you can use at home. To make this process easier for you, we offer a specialized Ring Size Measuring Tape that you can purchase directly from our site. This tape is designed to give you accurate measurements right in the comfort of your home. Simply follow the instructions included, and you’ll have your ring size in no time.
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Yes, absolutely! We understand that every customer is unique and may require specific ring sizes. We offer the ability to custom make rings in any size you need, including sizes larger than 9. Please get in touch with us to inquire about a custom size, and we will be more than happy to accommodate your request to ensure a perfect fit.
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Yes, we pride ourselves on offering customization to meet your unique taste and requirements! We can craft our exquisite jewelry in your choice of materials, including titanium, sterling silver, 10K, 14K, 18K gold, or Platinum. Please note that additional fees will apply for these custom options, so we encourage you to get in touch with us directly to inquire about the specific costs and details. Our goal is to ensure you have a piece that is perfect for you, crafted from the materials you love!
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Yes, of course! We understand the importance of adding a personal touch to your special gifts. You can include a personalized gift message with your purchase. Simply let us know what you want written in the gift card during the checkout process, in the "Special Instructions to the Seller" box. Your thoughtful message will be beautifully handwritten on a premium card and included with your order to make your gift even more special.
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At Estridsen, we stand behind the quality and craftsmanship of our pieces with pride and confidence! Every piece of fine jewelry purchased from our store comes with a comprehensive warranty and guarantee to ensure your utmost satisfaction and peace of mind. Our warranty covers any manufacturing defects that you may encounter, as well as complementary cleaning and maintenance services to keep your jewelry looking as brilliant as the day you received it. Additionally, we offer a satisfaction guarantee that allows you to return or exchange your purchase within a specified period if you're not completely in love with it. For more detailed information on our warranty & guarantee policies, please check more detail on our Warranty & Guarantee page.