We understand how important your purchase is, and we are committed to ensuring that it reaches you safely. If you believe your package from Estridsen has been lost in transit, please contact us immediately at mail@estridsen.com. Our dedicated customer service team will work tirelessly to resolve the issue. If your item has not been marked as delivered and hasn't arrived within 30 days of shipment, we are happy to replace your order free of charge for our US customers. Your satisfaction is our top priority, and we strive to provide a seamless shopping experience for you.
Yes, we do ship to PO Boxes. However, please note that for orders exceeding $500, which require a signature upon delivery, we regret that we cannot ship to a PO BOX. This policy ensures the security and proper handling of high-value items. If your order falls into this category, we recommend providing a physical address where someone is available to sign for the delivery.
You may be required to pay VAT/Import fee before your package is delivered. These taxes and duties are not included in your purchase price and are the responsibility of the customer.